1. Overview

At GECA, we want you to be completely satisfied with our instant website and online store platform. We strive to provide absolute transparency regarding our billing structure and refund guidelines.

2. Free Plan

Our "Free Kickstart" plan requires no upfront payment and incurs no ongoing charges. As no financial transaction occurs, no refunds are applicable for this tier.

3. Paid Plans & Activation Process

All premium GECA subscriptions (Starter, Pro, and Enterprise) currently require payment via manual bank transfer. The process is as follows:

You submit payment proof (screenshot or receipt) via the GECA merchant dashboard.
Our billing team reviews and approves the payment.
Once approved, your premium features are activated within 24 hours.

Please note: We do not process standard refunds for plan activations that have already been fully utilized or operated for the duration of the billing cycle.

4. Refund Eligibility

You may be eligible for a refund under the following specific conditions:

Unactivated Plans: If your payment was approved but you have not yet accessed or utilized your store's premium features, you are eligible for a full refund within 7 days of the payment date.
Technical Billing Errors: If a technical error causes duplicate billing or incorrect charges, we will issue a full refund immediately upon verification.
Early Cancellation: If you cancel your plan within the first 48 hours of activation and have recorded no order activity or customer traffic, you are eligible for a 70% refund of the monthly fee (30% retained for administrative and setup processing).
After 48 Hours: No refunds are issued for cancellations made more than 48 hours after plan activation.

5. How to Request a Refund

To initiate a refund request, please follow these steps:

Contact our team via the support module in your dashboard, or email [email protected].
Include your account email, business name, transaction ID (or payment proof), and a clear reason for the refund request.
Our billing team will review your request. Processing times for approved refunds generally range from 7 to 14 business days, depending on local banking operations.

6. Exceptions (Non-Refundable Scenarios)

We do not grant refunds in the following scenarios:

Dissatisfaction due to Feature Limitations: We transparently list the features of each plan on our pricing page. Please review these carefully before subscribing.
Terms of Service Violations: If your account is suspended or terminated due to a violation of our Acceptable Use Policy or Terms of Service, you forfeit any right to a refund for the remaining billing period.

7. Contact

For any billing inquiries or assistance with a refund, please contact us:

Email: [email protected]
WhatsApp: +92 335 1228674