1. Introduction

GECA is committed to maintaining a safe, legal, and trustworthy platform for all merchants and their customers. This Acceptable Use Policy (AUP) outlines the rules and restrictions governing your use of the GECA website builder, dashboard, and hosting services. By using our services, you agree to comply with this policy.

2. Permitted Uses

GECA is designed for legitimate small to medium enterprises (SMEs), such as bakeries, restaurants, salons, boutiques, and consultants, to quickly build business websites and manage online orders. You may use our platform to sell legal goods and services in compliance with local laws.

3. Prohibited Content

You are strictly prohibited from using the GECA platform to host, display, or sell any of the following:

Illegal Goods or Services: Weapons, firearms, explosives, illegal drugs, or unauthorized prescription medications.
Counterfeit Items: Fake, unauthorized replicas, or copyright-infringing goods.
Adult Content: Pornography, explicit sexual content, or highly suggestive material.
Gambling: Betting, lotteries, or online gambling services without appropriate, verifiable government licensing.
Harmful Content: Hate speech, discriminatory material, or content promoting violence and terrorism.
Fraudulent Services: Phishing sites, scams, deceptive practices, or malware distribution.
MLMs: Pyramid schemes, unauthorized multi-level marketing, or deceptive "get-rich-quick" programs.

4. Prohibited Technical Activities

To protect the stability of our infrastructure, you may not engage in the following technical abuses:

Attempting to hack, exploit, or circumvent the security and tenant isolation mechanisms of the GECA platform.
Scraping, automated data extraction, or aggressive API polling without explicit permission.
Launching Distributed Denial of Service (DDoS) attacks or deliberately overloading our servers.
Creating fake merchant accounts or manipulating platform metrics.
Abusing the "Free Kickstart" trial for commercial-scale operations beyond the hardcoded limits (e.g., constantly registering new free accounts to bypass order limits).

5. Store & Merchant Responsibilities

As a Merchant utilizing GECA, you are fully responsible for the operations of your store. You must:

Provide accurate and up-to-date business contact information on your storefront.
Ensure all product descriptions, specifications, and pricing are honest and transparent.
Fulfill customer orders in a timely and reliable manner.
Provide adequate customer service and contact channels for your buyers.
Comply with all local tax obligations, consumer protection laws, and data privacy regulations applicable to your business.

6. Enforcement

We actively monitor compliance with this AUP. If we identify a violation, we may take the following actions:

Warnings: Issuing a formal warning and a timeframe for correction for minor, first-time offenses.
Suspension: Temporarily disabling the storefront and dashboard access for repeated or moderate violations.
Termination: Permanent account deletion and IP ban for severe violations (such as selling illegal drugs or hosting phishing sites). In such cases, no refunds will be issued.
Legal Reporting: We will report illicit activities to relevant law enforcement agencies in Pakistan or internationally as required by law.

7. Reporting Violations

If you discover a GECA storefront that violates this Acceptable Use Policy, we encourage you to report it immediately. Please send the store URL and details of the violation to [email protected].

8. Updates

GECA reserves the right to modify this AUP at any time. Significant changes will be communicated to all active merchants via email or dashboard notifications.

9. Contact

For clarifications regarding acceptable use on the platform, please contact our compliance team:

Email: [email protected]
WhatsApp: +92 335 1228674